FAQs

Here are a few frequently asked questions. If you have a question that’s not answered below, please reach out to us here!

  • Once your order is placed, you will receive a digital proof of your customized design within 2 business days (it will be sent to the email that you used to make your purchase, so be on the lookout!

    To ensure speedy delivery of your design proof, please make sure that all details are provided at the time of checkout. If we have any questions about your order, we will reach out via email.

    You are allowed one complimentary revision to your design. After that, an additional design fee may be assessed.

    To approve your design, simply reply “APPROVED” to the email. Once approved, your design will be printed. Printing typically takes 2-3 business days.

    Shipping service varies depending on your order. Please view our shipping policy here.

  • We are happy to offer free shipping within the continental United States!

    We are happy to offer free shipping for orders within the continental United States.

    Shipping services are as follows:

    • Orders $50 and under will be shipped via USPS First Class Mail (1-5 business days)

    • Orders $51 and over will be shipped via USPS Priority Mail (1-3 business days) or UPS Ground (1-5 business days)

    You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

    Please view our full shipping policy here.

  • DescriAll of our items are made to order. Due to the customized nature of our products, we do not accept returns or exchanges unless we are unable to deliver to you or you receive an incorrect or faulty item.

    In this case, please email us at hello@soireeallday.co and include the photographic evidence of the issue within 7 days following the reception of your order and we will issue a refund.

  • Please reach out to us at hello@soireeallday.co with your order # in the subject line if you would like to make changes to an order you’ve already placed. We will do our best to make them, however, once your design has been approved for print, we may not be able to honor your request.

  • Yes, we do! Click here to purchase a gift card.